Rigg Access

Background

Rigg Access was formed in 1997 to provide recruitment services for an international niche audience of engineers and technicians whose expertise is operating at height. Climbing and caving techniques are used to access difficult to reach areas on buildings, oil rigs, bridges, and other tall structures. Rigg Access acts as a job portal, putting companies in touch with personnel, providing career advice to aspiring technicians, and connecting trainers with potential candidates. Their first online sale was from Western Australia in October 1997. Since then, they have built a global clientele, predominantly in the oil, gas, power generation and construction/civil engineering sectors.

The problem

Rigg Access approached Coreix with the need for a truly reliable network with secure, scalable database solutions. 

Their online services rely heavily on database-driven data: during day-to-day operations, they collate vast amounts of usage data which is then packaged and redesigned into a visual format for clients. They also take online payments and use databases as a back-end to power intelligent websites. 

In order for the required data to be reliably collated, distributed, and paid for globally, they had to create a bespoke online system, unlike anything else available at the time. Then, as reliance on mobile applications increased, their need for a reliable network and robust database connectivity accelerated further. So they started digging into who might be able to deliver:

• A 100% reliable network
• Robust connectivity
• High level of security

Price was also an important factor, but Rigg Access decided that this was secondary to their need for reliability.

The Coreix solution

During their research, Coreix kept appearing at the top of their lists and repeatedly received rave market reviews, so they approached our team.

“We were nervous at first. We knew this decision was business-critical, which is the main reason we spent so much time researching. We pride ourselves on speedy decision making but this was different. Coreix were fantastic to deal with, first impressions were of a very slick operation (on all levels, sales, technical, network setup, hardware offerings etc.). We were provided with various options  for the solutions we sought, all of which within budget and tailored to us. Security was one of the issues we were having so this was a priority for us but seemed very run of the mill for Coreix, it was assumed by Coreix that uber-high security comes as standard.”

Reliability: Thanks to the Coreix Service Guarantee we were also able to confidently offer Rigg Access 100% network and infrastructure uptime. We have a number of back-up power systems to ensure fail-safe reliability to the highest possible standards. From multiple alternative power sources right down to five diesel generators on-site and on stand-by with over 72 hours worth of fuel stored for all eventualities, as is required for data centres of this level.

Connectivity: As direct providers of full solutions, as well as back-end services for wider solutions, we understand the need for robust SLAs and resilient links. Robust connectivity is essential, which we offer as standard thanks to our low latency network and super-speed route optimisation. 

Security: We take security very seriously, and apply our stringent levels of compliance and protection to every single client. Not only are we certified ISO 27001 and ISO 9001, our data centres are also accredited to Tier 3+ - just shy of the highest possible security level, and as a result, have clients within our portfolio whose actual business is security. So for Rigg Access, we were able to create a very compelling security offering, comfortably exceeding their requirements.

Migration: We had to migrate Rigg Access from their previous VPS provider, and were able to offer a truly seamless hardware transition experience, with Rigg Access up and running in the same day with the minimum of hassle.

Price: Price is always important. Having proved we could exceed Rigg Access’s every expectation, we needed to demonstrate that it wouldn’t cost them the earth. And this was straightforward because with the Coreix Service Guarantee, excellence comes as standard. We’re always cost-competitive, and we’re confident that with Coreix, Rigg Access has the best value for money partner possible.

Always on it

Rigg Access have been a loyal and satisfied customer of Coreix for a number of years, confident in the outstanding level of customer service, no matter what time of day or day of year.

“We have experienced every aspect of Coreix’s operations, from hardware installs, to technical support, to account management and all other services in between. All parts of the system have been faultless, efficient and world class. They supply products that are essential to the day to day running of businesses and take that responsibility seriously, we would have no problem recommending them to anyone in the market. We have recently transferred over to new upgraded hardware, during the process we were treated just like a brand new customer, with the utmost efficiency and respect and a desire to impress. We now look forward to many more years of top quality service from a much trusted provider.”

If you’re interested in seeing how your business can benefit from working with Coreix, email our sales team at sales@coreix.net to find out more.