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Technical support can be a challenging task especially if you are supporting clients 24/7/365, which means you either spend significant operational expenditure staffing your business or you outsource the support to a third party. The key is understanding what you are capable of doing in house against what your current team is not able to support. Coreix are able to help you find the right balance between requiring
In many cases clients are not always aware of their responsibilities when it comes to solutions provided. Coreix can accodomodate many levels of managed services and the following matricies explain where responsibily falls in each case. Regardless of liability Coreix is always prepared to help customers through technical support and remote hands should a client be unable to resolve an issue that is falling in their domain of responsibility.
On-Premise |
Infrastructure-as-a-Service |
Platform-as-a-Service |
Software-as-a-Service |
| example: Coreix Private Cloud | example: Coreix Public Cloud, VPS | example: Coreix Backup-as-a-Service | |
| Applications | Applications | Applications | Applications |
| Data | Data | Data | Data |
| Runtime | Runtime | Runtime | Runtime |
| Middleware | Middleware | Middleware | Middleware |
| Operating System | Operating System | Operating System | Operating System |
| Virtualisation | Virtualisation | Virtualisation | Virtualisation |
| Servers | Servers | Servers | Servers |
| Storage | Storage | Storage | Storage |
| Networking | Networking | Networking | Networking |
| Datacentre | Datacentre | Datacentre | Datacentre |
| Client Responsibility |
| Coreix's Responsibility |
When it comes to the traditional models
On-Premise |
Colocation |
Dedicated Hardware Solutions |
Virtual Servers |
| example: Full Racks | example: Dedicated Servers, Standalone Hypervisors | example: VDS/VPS | |
| Applications | Applications | Applications | Applications |
| Data | Data | Data | Data |
| Runtime | Runtime | Runtime | Runtime |
| Middleware | Middleware | Middleware | Middleware |
| Operating System | Operating System | Operating System | Operating System |
| Virtualisation | Virtualisation | Virtualisation | Virtualisation |
| Servers | Servers | Servers | Servers |
| Storage | Storage | Storage | Storage |
| Networking | Networking* | Networking | Networking |
| Datacentre | Datacentre | Datacentre | Datacentre |
*Coreix by default is responsible for the Coreix Network under AS31708 and provide by default resilient network feeds to all cabinets - The local networking is the resposbility of the colocation client.
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